Shipping Policy
Processing Time
• All items are processed and shipped within 1 business day.
• Orders placed on weekends are processed on the following business day.
Shipping Methods
• We use UPS and USPS for our shipping needs.
• We offer all shipping options available through these carriers, including standard, expedited, and overnight shipping.
Shipping Costs
• Shipping costs are calculated based on the weight and location of the order.
• We offer free shipping on orders over $199 with the use of a coupon code.
Domestic Shipping
Regions Covered:
• We ship to all states within the United States.
Shipping Rates:
• Shipping rates are determined by the carrier (UPS or USPS) based on the weight and location of the order.
International Shipping
• We do not currently ship internationally.
Order Tracking
Tracking Information:
• We provide tracking information for all orders.
• Customers can track their orders through the tracking link provided in their shipping confirmation email or by visiting the carrier’s website.
Shipping Issues
Lost or Damaged Packages:
• If your package is lost or damaged, please contact our customer service team immediately.
• We will work with the carrier to resolve the issue and ensure you receive your order.
Address Errors:
• If you provide an incorrect shipping address, please contact us as soon as possible.
• If the order has not yet been shipped, we will update the address. If it has already shipped, we will assist in resolving the issue with the carrier.
Special Circumstances
Delays:
• In case of shipping delays due to unforeseen circumstances (e.g., weather, carrier delays), we will notify customers as soon as possible.
• We will keep you informed about the status of your order and expected delivery time.
Backorders:
• If your order includes backordered items, we will notify you and provide an estimated shipping date.
• Available items will be shipped first, and backordered items will be shipped separately once they are in stock.
Contact Information
Customer Support:
• For questions or concerns about shipping, please contact our customer service team.
• Customer support is available 9am-4:30pm Mon-Friday at 1(609)800-2131 or info@americanrodco.com
Additional Information
Packaging:
• We use high-quality packaging materials to ensure your items arrive safely.
• Gift wrapping and special packaging options are available upon request.
By providing clear and detailed shipping information, we aim to ensure a smooth and transparent shopping experience for our customers. If you have any further questions or need assistance, please do not hesitate to contact us.
