Welcome to American Rod Company Support Center
Introduction:
At American Rod Company, your satisfaction is our priority. We are here to assist you with any questions or concerns you may have. Use the information below to contact us or to find answers to common queries.
Contact Us
Phone Support:
For immediate assistance, please call us at:
• Phone: 1-609-800-2131
• Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)
Email Support:
If you prefer to reach out via email, please contact us at:
• Email: info@americanrodco.com
• We aim to respond to all emails within 24 hours.
FAQs (Frequently Asked Questions):
1. How do I place an order?
• Browse our extensive range of lightning protection parts and hardware on our website. Add desired products to your cart, proceed to checkout, enter your shipping details, and complete your payment.
2. What are the shipping options and delivery times?
• We offer various shipping options through UPS and USPS. Shipping costs depend on weight and location, with free shipping available on orders over $199 using a coupon code. We ship to all states within the US, and estimated delivery times will be provided at checkout. For detailed shipping policies, please click the link at the bottom of the page.
3. How can I track my order?
• Once your order is shipped, you will receive a tracking number via email. You can use this number on the carrier’s website to track the status of your shipment.
4. What is your return policy?
• We accept returns within 30 days of purchase for defective, damaged, or incorrect items (items wrongly shipped, not ordered items). For returns due to other reasons, a 20% restocking fee applies and customers cover return shipping costs. For detailed information on our return policy, please click the link at the bottom of the page.
5. How do I request a refund?
• Contact our support team to initiate a refund process. Refunds are processed within 7-10 business days post-return approval and are issued to the original payment method. For more details on our refund policy, please click the link at the bottom of the page.
6. Installation Support:
• For help with installation of any of our products, we offer design oversight and online training programs, if interested contact our support team for professional assistance.
Feedback:
Your feedback is invaluable. Let us know your thoughts on our products and services to help us improve.
Need more help?
If you didn’t find what you were looking for in our Support Center, please don’t hesitate to reach out directly. We are committed to providing you with the support you need.
